Our service delivery model is at every point guided by our compliance with international standards and best practices. This means that at any time we have reason to work with you, you are assured of world-class service delivery.
Based on discussions with you and tapping into our wealth of experience, we are able to demonstrate our understanding of your requirements during presentation sessions specifically organised for you. This enables you to visualise the impact of our solution recommendation on your operations.
Our service offering is broadly divided into:
Installation
Our installation services include the loading of our applications on your operating IT platform and tuning this for optimal performance.
Implementation
Using the Picharis Implementation Methodology Services (PIMS) – our proprietary implementation approach, we work with your project team to configure our applications for your business. This way, we are able to flex the system to meet your particular needs.
We also carry out a Post-Implementation Review exercise with you to evaluate how well your needs have been addressed by the implementation exercise.
Training
We offer implementation training to your project team members at the commencement of the project. We also offer product overview and in-depth training courses on an on-going basis to your different categories of users.
Support
To ensure that you derive full value from your investment in our solutions, we provide full back-up support to our customers, who are encouraged to have a maintenance contract with us. Requests, issues and queries are effectively handled by our dedicated team of support professionals.
 
 
Delivery Channels
Picharis Solutions presents you with a choice of service delivery options. At any phase of your organisation’s growth, you can determine which of our service options best complements your internal strategy.
Our delivery options include:

Onsite Implementation
In this option, the installed software resides on your IT infrastructure. Your staffs are in control of the solutions delivered to you. Our consultants will work with you to set-up your system. They are also at hand to ensure your effective use of the solutions.